7c999 Terms and Conditions

1 Introduction and Acceptance

Welcome to 7c999. These terms and conditions ("Terms") govern the use of the 7c999 platform and all related services. By browsing the website, creating an account, or using any service, you are fully accepting and agreeing to be bound by these Terms.

These Terms form a legally binding agreement. If you do not agree with any part of these Terms, please refrain from using our platform.

2 Account Registration and User Responsibilities

2.1 Eligibility

To open an account on 7c999, you must meet the following conditions:

• You must be at least 21 years of age.
• You must not be a resident of any area where online gaming is completely prohibited.
• All information provided at registration must be truthful, accurate and complete.
• You must not have previously opened or had a closed account on 7c999.

2.2 Single Account Policy

Each user may only open one account. Creating or operating multiple accounts from the same person, the same IP address, or the same device is strictly prohibited. If this rule is violated, all associated accounts will be closed and deposited funds may be forfeited.

2.3 Account Security

It is your responsibility to keep your account login credentials (username and password) confidential. You are responsible for all activity carried out from your account. If you suspect unauthorized access to your account, notify our support team immediately.

2.4 Verification Process

7c999 reserves the right to verify a user's identity at any time. This may include requesting a national ID card, birth certificate, or other official documents. Failure to provide accurate information may result in the account being suspended or closed.

3 Deposits, Withdrawals and Payment Policy

3.1 Accepted Payment Methods

7c999 supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

3.2 Deposit Limits

The minimum deposit amount is ৳200 (two hundred taka). The maximum deposit limit depends on the method used and the account's verification level.

3.3 Withdrawal Policy

The minimum withdrawal amount is ৳800 (eight hundred taka). Approved withdrawals are generally processed within 1 hour. When withdrawing, users must use a payment method registered in their own name.

3.4 Third-Party Transaction Prohibition

Making deposits or withdrawals using a third party's bank account or mobile banking number is strictly prohibited. All transactions must be made through a method registered in the user's own name.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

7c999 offers new members a 150% bonus on their first deposit, up to ৳20,000. The following conditions apply to claiming this bonus:

• Bonus turnover requirement: 20 times (20x) — meaning you must wager 20 times the bonus amount.
• If the turnover requirement is not met, the bonus will be cancelled.
• Winnings earned using the bonus are withdrawable, but only after the turnover requirement has been met.
• The welcome bonus applies only once per account.

4.2 General Bonus Terms

The following general rules apply to all bonuses and promotional offers:

• 7c999 reserves the right to modify or cancel any bonus offer without prior notice.
• If bonus abuse or fraudulent activity is detected, the account may be closed.
• Attempting to claim bonuses through multiple accounts is strictly prohibited.
• Bonuses cannot be combined with cashback or free bets unless explicitly stated otherwise.

4.3 VIP Program

The 7c999 VIP program has five tiers:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.4%
• Gold: Weekly cashback up to 0.6%
• Platinum: Weekly cashback up to 0.8%
• Diamond: Weekly cashback up to 1.0%

Tiers progress naturally through active play. Full details of VIP benefits are available on the relevant page.

5 Prohibited Activities

The following activities are completely prohibited on the 7c999 platform:

• Conducting money laundering or any unlawful financial activity.
• Playing or placing bets using bots, automated software, or artificial intelligence.
• Intentionally exploiting any vulnerability, bug, or technical flaw in the platform.
• Harassing or defrauding other users.
• Operating an account in the name of a minor or on behalf of a minor.
• Copying or distributing platform content, game content, or software without permission.
• Engaging in fraudulent behaviour with the bonus system or using bonuses across multiple accounts.

If any of the above activities are proven, the account will be permanently closed and all deposits and winnings may be forfeited. Legal action may be taken if necessary.

6 Gaming Rules

6.1 General Gaming Policy

All games available on 7c999 are supplied by third-party software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming, and others). The outcomes of these games are determined by an impartial Random Number Generator (RNG).

6.2 Technical Issues

If a game result is incomplete due to a technical error or network problem, 7c999 will make a decision after the necessary investigation. In such cases, the platform's decision will be considered final.

6.3 Maximum Bet Limits

A maximum bet limit is set for each game and market, which will be clearly displayed during play. Any attempt to exceed this limit will result in the bet being automatically rejected.

6.4 Cricket and Sports Betting

Cricket betting (including BPL, IPL, T20, and ICC tournaments) is governed by specific rules. If a match is abandoned, postponed, or cancelled, the refund policy for bets will apply. Full rules are available in the sports betting section.

7 Account Closure and Suspension

7.1 Closure by User

You may request to close your account at any time by contacting our support team. It is possible to withdraw any remaining balance before the account is closed.

7.2 Closure by 7c999

7c999 reserves the right to immediately suspend or close any account in the following circumstances:

• In the event of a breach of any provision of the Terms.
• In the event of fraudulent or suspicious activity.
• If evidence of involvement in unlawful activity is found.
• Accounts that have been inactive for an extended period (24 months or more).

7.3 Self-Exclusion

As part of responsible gaming, you may take a self-exclusion for a set period of time. This option is available on our Responsible Gaming page.

8 Intellectual Property

All content on the 7c999 website — including logos, designs, text, graphics, software, and other elements — is the intellectual property of 7c999 and is protected under copyright law. Reproducing, distributing, or using any content without prior written permission from 7c999 is prohibited.

The intellectual property of game software and content belongs to the respective game provider companies. These rights are governed by their own license agreements.

9 Limitation of Liability

7c999 is an entertainment platform. To the extent permitted by applicable law, 7c999 is not liable for:

• Loss of a game or betting session due to internet disconnection.
• Delays or losses caused by third-party software or payment providers.
• Financial loss resulting from the user's own negligence or error.
• Service disruptions caused by unexpected technical errors or system maintenance.

7c999 strives to operate as a safe and reliable platform at all times. We are committed to ensuring SSL encryption and fair play.

10 Privacy Policy

Please read our Privacy Policy page for information on how your personal data is collected, used, and protected. The Privacy Policy forms an integral part of these Terms.

7c999 does not sell your personal information to third parties. However, information may be shared with specific third parties where required by legal obligation or for the purpose of operating the service.

11 Responsible Gaming

7c999 is committed to promoting responsible gaming. We believe that gaming is for entertainment — it should not become a source of financial pressure or mental distress.

The following tools are available to users:

• Setting deposit limits.
• Taking a temporary break or self-exclusion.
• Setting session limits.

For detailed information on responsible gaming, visit our Responsible Gaming page.

12 Dispute Resolution

If a dispute arises between 7c999 and a user, an attempt will first be made to resolve it through our support team.

12.1 Complaints Process

Submit any complaint in writing via the support email or through live chat. We aim to provide an initial response within 7 business days. Complex matters may take up to 14 business days to fully investigate.

12.2 Final Decision

The decision of 7c999's management authority will be considered final in all disputes, unless determined otherwise by a court.

13 Right to Amend Terms

7c999 reserves the right to change, amend, or update these Terms at any time. For significant changes, a notification will be sent to the registered email address or a notice will be displayed on the platform.

Continued use of the platform after any changes will be taken as acceptance of the revised Terms. If you do not agree with the new Terms, the option to close your account will always remain open.

14 Contact

If you have any questions or comments about these terms, please contact our support team:

• 24/7 Live Chat (in Bengali)
• [email protected]